Q:  Will UK electrical goods work here in Nigeria?  

A: YES! We both have a 220 –240 volt domestic supply & even the fitted plugs will fit your sockets!

Q: How long will it take for items to arrive?

A: Dependant on the suppliers delivery schedules. Our aim is to receive all goods within seven days of purchase date.

Transit time from our shippers warehouse is 7-8 days to Lagos.  For other areas please contact us directly from an

 immediate quote and expected transit time.

Q: What does it cost to send goods to Nigeria?

A:  We offer a freight service at a rate of GBP 3.50 per kg to Lagos, and GBP 4.00 for the rest of Nigeria.

This rate is inclusive of all charges up to your door. 

Q: Can I specify a delivery date when ordering?

A:  For some items you’ll be able to select a preferred delivery date when placing your order as long as the supplier is

able to  deliver it to our UK address at the time given and it falls within our already specified delivery schedules. (See

Delivery Information) If, for any reason, we cannot meet your choice of delivery we will contact you to arrange an

alternative delivery date as soon as the goods are ready to be dispatched. Someone will need to be present at the time of

delivery to sign for the item.   See Delivery Information for more details.

Q: How do I know if my order has been received?

A:  Upon receipt of your order, an ‘Acknowledgement of Request’ email will be sent to you. This will inform you of the

 total amount payable to us prior to placing your order. Please print out this page for future reference. Once your

payment has reached our Bank (see Payments) you will receive an ‘Acceptance of Order’ and confirming your order

being placed with the relevant retailer/s supplier/s.

Q: Can I add to an existing order?

A:  You can add items to your order until you confirm by payment and therefore complete the order.  Once the order is

 confirmed, you cannot add items to the same order.  If you’d like to order additional items, then you would have to place

 a new order.

Q: When will my order be delivered?

A:  For most items the delivery dates available for your order will be 7 days from the time the order is delivered to our

office address in the UK by your chosen supplier  However  if your chosen supplier delivers to our UK address in

three days, you can expect to receive your orders within a total of 10 days inclusive  

Please see Delivery Information for more details.

Q: Do I have to be there to sign for delivery?

A:  Yes.  All deliveries require an adult (age 18 years+) to be present to accept and sign for them.  This is simply to ensure  the goods are 

delivered and received correctly. If you cannot be present to sign for delivery, ? please remember that you can specify a different

delivery address while ordering and have your order delivered to your workplace, a neighbour’s, etc.?

Q: Can I return a product, exchange it or get a refund?

A:  We want you to be totally satisfied with every order you place through us. If for any reason, you are not completely

 happy with your purchase, please see AfricanMovementServices.com  Refunds and Returns policy.

Q: Are receipts sent with deliveries?

A:  The receipt is the address label on the parcel. You will need this in case you wish to return goods. Please see

 AfricanMovementServices.com  Refunds and Returns policy.

Q: Can I order for home delivery or pick up from the courier office in Lagos?

A:  Once you have found the products you are looking for and have added them to you request, you will be given the

choice of ordering for home delivery or for our courier office pick-up. If you would like some items to be delivered and

 others to be picked up from the courier office, please place two different orders and select the relevant service for each.

Q: How do I use AfricanMovementServices.com?

A:  Shopping online with AfricanMovementServices.com is straightforward and convenient Please see:

PROCESS - How to Use this Site

Q: What is the minimum or maximum order I can place per transaction?

A:  Whilst we would love everyone to be able to visit our site, there is a restriction of £100.00 (One hundred pounds)

 minimum acceptable order per transaction  and a maximum acceptable order per transaction of £2000.00 (two thousand

 pounds) or its equivalent in Naira for individual purchasing. Any orders below the minimum transaction or above the

 maximum transaction amount will be subject to a special request.? AfricanMovementServices.com fully subscribes to the

 Economic and Financial Crime Commission’s (EFCC) war against corruption and money laundering

 ( www.efccnigeria.org ). Hence transactions on this site may be subject to EFCC inspection from time to time.

“The Act mandates the EFCC to combat financial and economic crimes. The Commission is empowered to prevent,

 investigate, prosecute and penalize economic and financial crimes and is charged with the responsibility of enforcing

the provisions of other laws and regulations relating to economic and financial crimes, including:

Economic and Financial Crimes commission Establishment act (2004)

The Money Laundering Act 1995

The Money Laundering (Prohibition) act 2004

The Advance Fee Fraud and Other Fraud Related Offences Act 1995

The Failed Banks (Recovery of Debts) and Financial Malpractices in Banks Act 1994

The Banks and other Financial Institutions Act 1991; and

Miscellaneous Offences Act “

Q: What is service charge and how do you calculate it?

A:  Service charge is the amount AfricanMovementServices.com  charges you for carrying out the entire transaction (from

 point of order to delivery at your chosen address) on your behalf.  It is calculated as a percentage of your total cost of

 purchase excluding shipping to your Lagos address. The service charge is currently *15% of the total cost of your

 purchase excluding shipping to your Lagos address. This could be as low as 3% for registered members depending on

 order size/quantity and frequency of orders.

Please note that we do not charge any service charge on your shipping cost regardless of your user status.

* This is subject to change from time to time depending on economic realities and/or company policy. However you will be advised in time before

 any such change is affected.

Q: Are my details secure?

A:  Shopping through AfricanMovementServices.com is as secure as shopping in any store. Your personal details will be

 kept securely. Please note that in the interest of security, AfricanMovementServices.com  will never ask for your full

 username or password via email, pop-ups, or for any purpose other than registering or placing an order on our website.

 See our Security and Privacy policy for more details on how to make online shopping secure.

Q: How can I pay for my orders?

A:  You can pay for your orders by depositing cash directly into our designated Barclays Bank. Account No :  53818993

 (You may pay through any of their branches). You may also deposit a cheque in favour of AMS Ltd.  into the above

Bank Account.  However, we will not recognize this as payment until we have access to the cleared funds. In the future,

 you will be able to pay online using the Inter-Switch or other acceptable and secure payment system.

Bank Details:  Barclays Bank  255 Fleet Road   Fleet   Hampshire GU51 3BN  United Kingdom

                         Account name: AMS Ltd   Sort code: 20-16-99   Account number: 53818993   Swift: BARCGB22

                         IBAN: GB81BARC20169953818993

Q: Will this site work on my browser?

A:  You should be able to access this website using any browser but the user experience provided may be of a better

 standard if using one of the following browser versions:

PC users: Internet Explorer version 5.5 or later   Netscape 6.2 or later

MAC users: Internet Explorer version 5.1.6

You may download the latest browser version of Internet Explorer from:

www.microsoft.com/downloads/search.aspx?displaylang=en&catergoryid=6

(AfricanMovementServices.com is not responsible for the content of external websites. This link will open a new window.)

You may download the latest browser version of Netscape from:

www.channels.netscape.com/ns/browsers/default.jsp

(AfricanMovementServices.com  is not responsible for the content of external websites. This link will open a new window).

Q: Where can I get Customer Service details and opening hours?

For customer services, opening hours and addresses, please see the CONTACT page.

Q:  Are there goods I cannot order or transactions you can not undertake on my behalf?

A:  Yes. As a responsible limited company, AfricanMovementServices.com  does not and will not engage in activities

 contrary to the laws of the African country to which delivery is to be made. Hence we are not obligated to purchase on

 your behalf, especially for large scale or commercial purposes any of the goods enumerated in the list of prohibited goods

 (see list of prohibited goods for your Country of Residence). You are advised to check the customs website for your Country,

 for a comprehensive and up to date list http://www.nigeriacustoms.gov.ng/Prohibition%20List.htm

AfricanMovementServices.com is not responsible for the content of external websites. This link will open a new window.

Furthermore, AfricanMovementServices.com  is not obligated to undertake any transaction it does not consider will be in

 the interest of the company or that is of a suspicious nature. In such instances, a transaction will be declined with or

 without our stating the reason.

We hope you found this useful!